Tag results for > Psychology

Articles

Active Listening

Active listening is an important communication tool to master in the context of customer services and retail. From the retail pe ...

Body Language

Body language is perhaps something that we are all aware of in today's image conscious environment. To many it is a mystical art ...

Challenging Clients

A client might be considered difficult for a number of reasons. Their personality may be naturally cautious, leading to anxiety ...

Colour Psychology

Colour has a huge impact on our everyday life experience. Chromatic Colours Red Red is seen as a positive, energising, emotio ...

Communication with clients

  Pride yourself on professional communication with all your clients. Remember you cannot not communicate! With verbal face-to ...

First Impressions Count

Everyone is guilty of making judgements from first impressions, it's human nature, and mostly because of this many people feel g ...

Handling client complaints

We strive to make every client a happy client. However for a range of reasons there will inevitably be occasions where we fail t ...

How to encourage regular visits

The key to increasing the frequency of visits is rebooking your client's next appointment before they leave the salon and having ...

How to entice your clients to spend more

A professional hairdresser will capitalise on the information gleaned from a good consultation to recommend add on products and ...

Incentivise teamwork

  Increasing the number of clients is one of the fundamental steps to business growth and is the responsibility of everyone not ...

Increase the frequency of client visits

In today's typical salon the average client is on a cycle of anywhere between five and nine weeks between salon visits. Let's a ...

Involve your team in making retailing a success

There are four approaches that you can try to involve and motivate your team to be more focussed on retailing products: talk abo ...

Knowing Your Client

Knowing your client is the key to success. This can be achieved with the aid of good social skills and awareness combined with e ...

Make a recommendation

Statistics show that 36% get a recommendation, but only every now and then.** Only 9% of all salon visitors regularly get a reco ...

Make your window come to life

When we first meet a person, the first impression we get, is of their image. The same happens everyday to your salon. The salon ...

Perception

In the context of hairdressing and consultation it is often necessary to categorise clients. This may include assessing hair typ ...

Recognise & reward your team success

Staff Awards Whether an annual or weekly occurrence awarding your team for their achievement on a personal and team basis is go ...

Refunds and credits

In the event that a client remains dissatisfied with the service provided, despite your best efforts to please him/her the salon ...

Structuring a press release

We recommend following the climax-first-principle: HEADLINE Should be ‘attention grabbing'Instantly outlines the subject ABST ...

The Psychology of Aging

Visible indicators of mature hair include dry, thinning, brittle hair, often accompanied by loss of pigmentation leading to grey ...

Images

	Folding Arms Identifying Body Language
	Hand Baton Signals Identifying Body Language
	Hand Gestures Identifying Body Language