Articles3 Step Colour Consultation
Every new customer should be encouraged to have a full colour consultation, whether they are looking for a different hair colour ...
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Active Listening
Active listening is an important communication tool to master in the context of customer services and retail. From the retail pe ...
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Age Groups
The marketplace is saturated with images of youth and, as yet, the potential for products and services, targeted specifically at ...
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Anatomy
Age/Physique
Usually these will be immediately obvious and can help decide on a particular style or cut, particularly if there ...
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Body Language
Body language is perhaps something that we are all aware of in today's image conscious environment. To many it is a mystical art ...
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Challenging Clients
A client might be considered difficult for a number of reasons. Their personality may be naturally cautious, leading to anxiety ...
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Client Analysis
Personality This may be obvious the moment a client walks in the door, or take a little while to become evident. In the context ...
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Client Categories
Reluctant Groomers There are some people for whom personal grooming is a necessity, like a trip to the dentist, it must be done ...
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Client Consultation Checklist
Use the following guidelines to ensure an accurate colour consultation result. In theory you should perform a colour consultatio ...
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Client consultations
Every client should be given a consultation prior to being taken to the backwash. The consultation is the opportunity to start ...
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Communicate Form
Communication between stylist and hairdresser lies at the very heart of a successful visit to the salon. A good haircut can impr ...
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Communication with clients
Pride yourself on professional communication with all your clients. Remember you cannot not communicate!
With verbal face-to ...
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Consultation Procedures
The consultation process begins with the client/stylist relationship, where communication and trust are key words. The style of ...
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Consultation Technique
Attention Show complete attention using body language including eye contact, relaxed open posture, sitting opposite the client, ...
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Consulting and Advising
Consulting and advising is one of the most difficult, yet most rewarding tasks. The need to get close to your client, to find ou ...
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Customer service
The hairdressing industry is very competitive. Our clients are the people who indirectly pay our wages and our ability to keep t ...
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Definition of Home Styling
Enabling your client to maintain their new hairstyle at home is a key part of the salon experience. Home styling should be easil ...
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Deliver the best service
Quality starts by putting the satisfaction of your clients at the heart of your thinking. As simple as this may sound, the diffi ...
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Finding the way to your salon
A salon owner needs to consider the following to ensure their target clients are able to find their way to the salon:
Clients ...
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First Impressions Count
Everyone is guilty of making judgements from first impressions, it's human nature, and mostly because of this many people feel g ...
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