Articles3 Step Colour Consultation
Every new customer should be encouraged to have a full colour consultation, whether they are looking for a different hair colour ...
Home > Hints & tips > Colour
Active Listening
Active listening is an important communication tool to master in the context of customer services and retail. From the retail pe ...
Home > Consultation > Care
Age Groups
The marketplace is saturated with images of youth and, as yet, the potential for products and services, targeted specifically at ...
Home > Client analysis > Care
Anatomy
Age/Physique
Usually these will be immediately obvious and can help decide on a particular style or cut, particularly if there ...
Home > Client analysis > Care
Body Language
Body language is perhaps something that we are all aware of in today's image conscious environment. To many it is a mystical art ...
Home > Consultation > Care
Challenging Clients
A client might be considered difficult for a number of reasons. Their personality may be naturally cautious, leading to anxiety ...
Home > Consultation > Care
Client Analysis
Personality This may be obvious the moment a client walks in the door, or take a little while to become evident. In the context ...
Home > Client analysis > Care
Client Categories
Reluctant Groomers There are some people for whom personal grooming is a necessity, like a trip to the dentist, it must be done ...
Home > Client analysis > Finish
Client consultations
Every client should be given a consultation prior to being taken to the backwash. The consultation is the opportunity to start ...
Home > Clients > Help me understand my clients' needs
Colour Consultation Checklist
In order for a colour consultation and treatment to be successful, the following procedures should take place:
A clear assessme ...
Home > Hints & tips > Colour
Communicate Form
Communication between stylist and hairdresser lies at the very heart of a successful visit to the salon. A good haircut can impr ...
Home > Retailing > Form
Communication with clients
Pride yourself on professional communication with all your clients. Remember you cannot not communicate!
With verbal face-to ...
Home > Clients > Help me understand my clients' needs
Consultation Checklist
Be professional at all times and be prepared. Use the following checklist as a guideline for every meeting or consultation:
G ...
Home > Consultation > Care
Consultation Procedures
The consultation process begins with the client/stylist relationship, where communication and trust are key words. The style of ...
Home > Consultation > Care
Consultation Technique
Attention Show complete attention using body language including eye contact, relaxed open posture, sitting opposite the client, ...
Home > Consultation > Care
Consulting and Advising
Consulting and advising is one of the most difficult, yet most rewarding tasks. The need to get close to your client, to find ou ...
Home > Client analysis > Finish
Customer service
The hairdressing industry is very competitive. Our clients are the people who indirectly pay our wages and our ability to keep t ...
Home > Clients > Help me understand my clients' needs
Deliver the best service
Quality starts by putting the satisfaction of your clients at the heart of your thinking. As simple as this may sound, the diffi ...
Home > Management > Help me bring my vision to life
Extrinsic Aging
Extrinsic Aging of hair has nothing to do with the age of an individual and is caused by external influences. Extrinsic aging oc ...
Home > Client analysis > Care
Finding the way to your salon
A salon owner needs to consider the following to ensure their target clients are able to find their way to the salon:
Clients ...
Home > Marketing > step 2 - help me advertise my location
|
Images |
